Frequently Asked Questions

How do I place an order?

Through our website, you can either set-up an account and place an order through your account, or you can order as a “guest”. 
Either way, you can simply start adding items to your cart, and you’re off to the races!

What are the advantages of setting up an account on the website?

There are multiple advantages to setting up an account:  1) All of your information is kept on file, so that you do not need to re-type all your info if/when you would like to place more than one order.  2) You can view all your current & past order info, at any time.  3) You can add items to your favorite list or “wish list”, and edit that list through your account.  4) You can be kept up-to-date on any clearance deals, specials, and new product info. 

What if I would like to add a logo or numbering to my product?

Unfortunately logo’d or numbered product cannot be ordered through our website.  So if you would like to put a logo and/or numbering on your items, please email sales@inaria.ca and our customer service department will help you to process your order. 

What if I am unsure about which size to order?

Feel free to use this as a reference for Sizing Information.  If you have any questions, feel free to contact us:

Will the colors of products on the website be an exact match to the product I receive?

All monitors have different color settings and that can affect how color appears on screen.  This means that the actual product you receive, may differ somewhat from the color you’re seeing on our website, depending on the monitor you are using.  If you have further questions, please contact one of our Customer Service representatives.

What if something goes wrong with the product I received?

We have a lot of confidence in the high-quality product that Inaria carries.  If any product is defective due to materials quality or assembly process, we will provide a replacement item for you (upon inspection of the original product that was sent out). 
Of course, we cannot be held responsible for items damaged by abuse, negligence, and/or misuse. 

What if you are out of stock of a particular product?

If we do not have the item that you’re looking for in stock, you will be contacted by our Customer Service Department to notify you of the situation, after the online order has been received at head office.  At that point, you will be given a number of options:  1) You could wait until additional inventory of the product is made available, at which time your order will be sent out.  2) You could change your order to another product which is currently in stock.  3) You can cancel the order, at which point you will receive a refund for the payment for that particular order.

Can I cancel my order after it has been placed, if it has not shipped yet?

Unfortunately orders cannot be cancelled after they have been processed.  Please ensure that you have chosen the correct items/ colors/ sizes on your order, to avoid any issues when the order arrives to you.  If you did order the wrong product by mistake, you may be able to return the product but will need to contact our Customer Service Department for further information. 
On a related note, orders cannot be edited after they have been placed.  This includes any edits to color of product, size, delivery address, etc

What if I would like to exchange or return my order?

Please refer to the Shipping & Returns section of our website for info.  If you need additional information, please email sales@inaria.ca or call 1-877-346-2742.